If the order has not been shipped, you can cancel the order and get a refund. The refund processing time varies depending on the payment method.
If the order has not been shipped, you can cancel the order and get a refund. The refund processing time varies depending on the payment method.
Most payments on iShopping are processed immediately when completed. However, specific processing times may vary depending on the payment method.To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact iShopping customer service team for assistance.
You can check the status of your payment by following these steps:
Step 1: Go to the "Orders" section in your account dashboard.
Step 2: Find the order in question and check its status. If the payment has been processed successfully, the order status should be "Confirmed."
You will also receive a confirmation email from iShopping after a successful payment.If you do not receive a confirmation email or if you have any concerns about your payment, you can contact iShopping customer service via Live Chat or Whatspp
• Your cart has a product shipped from overseas.
• The total value of the cart is more than 500USD .
• Your delivery option (some far regions, some specific pick-up stations) is not eligible for pay on delivery.
• Payment on delivery is not allowed on your account, based on your past orders experience.
If your payment is declined, you can check the following to resolve the issue:
• Check the spelling and billing information you entered for accuracy.
• Ensure that your credit card has sufficient funds or that your bank account has enough balance.
• Check if there are any restrictions on your card, such as a daily spending limit.
• Make sure your card has not expired.
If you've checked the above and your payment is still declined, you can contact iShopping customer service for assistance. They can be reached through Live Chat or by calling us.
Note: It is recommended to keep the details of the error message that appeared during the declined transaction to provide it to iShoppng customer service for a faster resolution.
How secure is my payment information on iShoppng ?
iShoppng prioritizes customer payment security with encryption, and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions.
iShopping offers multiple payment options, including:
1. Pay on Delivery: You can pay in cash when the courier delivers your order.
2. Secure payment using Bank cards, Installment, Smart wallets
3. Vouchers: Pay using a voucher code.
To track your delivery on Jumia, you can follow these steps:
Step 1: Log in to your account.
Step 2: Click on the "My Account" button and select "Orders" from the dropdown menu.
Step 3: Locate the order for which you want to track the delivery and click on the "View Details" button.
Step 4: On the order details page, look for the delivery status under the "Order Information" section.
Delivery timelines vary by area , Main cities: from two to three working days within the country. Orders from outside the country: from 15-30 working days. Express delivery services are on the same day.
In addition to home delivery, you can also choose to pick up your order at one of many iShopping Pickup Stations. To locate the most convenient location for you, please click HERE.
In case your delivery arrives damaged, reach out to our customer service team through Live Chat or Calling us with details about the damage. Our customer service representatives will assist you in resolving the issue. Remember to promptly inspect your delivery upon arrival and report any damages.
If you need to report an issue with your iShopping order or contact customer support, you can do so through several methods:
• Live Chat support on the website and app.
• Calling the phone support line at 00972598929854 (available 7 Days a week, 9am to 8pm).
• Check the order information page in your iShopping account for any updates on the delivery status.
• Monitor communication sent through push notifications, emails, and the app inbox for any updates on the delivery status of your order.
• Contact the delivery agent by using the contact information provided in the email sent to you when your package is “out for delivery”.
• If you are unable to reach the delivery agent, or if the delivery status has not been updated, you can reach out to Jumia's customer service team for assistance. You can reach them by clicking on the "Help" button at the top right of the page and selecting "Help" or using whatsapp
Note: it is important to reach out to us if you have any concerns or questions regarding the delivery of your order.
The delivery fee is the cost incurred by iShopping and its logistics partners for delivering your order to the selected address. The delivery fee amount can vary based on factors such as your geographic location, the delivery method chosen, the shipment method, and the size or category of the product ordered. You can review the delivery fee before placing your order on the product page and during the checkout process.
It is important to carefully review and confirm the accuracy of your delivery information, such as your address and phone number, before placing an order on iShopping . Once the order has been placed, it is not possible to make changes to the delivery information. To make sure that your order is delivered properly, please double-check your delivery information on the checkout page.
If you are not available to receive your delivery, you have the following options:
• You can arrange for someone else to receive it on your behalf by providing their name and contact information to the delivery agent. It is important to ensure that this person is available at the same address that was provided when placing your order.
• Contact the delivery agent to reschedule the delivery for a more
convenient time.
Note: It is not possible to change the delivery address once an order is placed. iShopping will make a total of 2 attempts to deliver the package before canceling your order. You will be notified before they make the second attempt, so it's important to remain available to avoid order cancellation.
You can ask for a refund within 14 days of your purchase. Returned items must be in the exact same condition as they were received.
iShopping Marketplace is an e-commerce platform that allows businesses and individuals to sell their products online to a large customer base.
To become a iShopping Marketplace seller, you need to REGISTER as a vendor on the website, submit your product catalog, and start selling.
You can sell a wide range of products, including fashion, electronics, home and appliances, health and beauty, and many others.
Opening a store on iShopping is absolutely free. You can open a store at any time and start selling as quickly as you can upload your products online, though there are fees and commissions for delivered products.
To list your products on iShopping Marketplace, you need to create a seller account, complete the new seller training, provide product details, and upload product images.
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